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Why your customer's experience matters more than a C-SAT score

Posted by Molly Redenbaugh on Sep 16, 2020 10:48:37 AM

Now, more than ever, it seems the world wants to know what customers are thinking. Maybe this increased interest in customer perspective is a result of limited human interaction in our COVID-dominated world? Maybe the trendy topic of customer experience is finally being taken seriously? (Hey, a girl can hope!) Regardless of the reason, a recent spike in conversations regarding surveying customers has me wondering. Why, in our world of big data and digital transformation, is this antiquated method of data collection still the “be all, end all” for the voice of the customer.

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Topics: Wave6, Process Management, Customer Experience, Change Management, csat

Guided Selling for Manufacturing with Salesforce CPQ - Part 1

Posted by Phil Girard and Molly Redenbaugh on Jul 30, 2020 9:15:19 AM


For decades, manufacturing companies have struggled through the cumbersome processes of configuring, pricing and quoting product.

Due to its overwhelming complexity, companies have historically accepted these inefficiencies due to familiarity and the seemingly daunting tasks of re-engineering and change management.

Salesforce CPQ offers the simplicity and acceleration companies need to keep pace with the digital race to create system efficiencies, deliver transparency, and realize significant ROI. 

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Topics: Manufacturing Cloud, Steelbrick, Wave6, Salesforce CPQ, Guided Selling, Configure, Price, Quote, CPQ

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