Salesforce’s Educational Data Model (“EDA”) is an innovative and flexible architecture that gives educational institutions from K-12 to higher education a way to capture a 360-degree view of their students. With EDA, institutions can easily view the relationships that students have with faculty, staff, academic advisors, family members, and even memberships with academic departments and student organizations. It’s truly an innovative data architecture built on the Salesforce platform designed to facilitate a Connected Campus.
The Role of Einstein Bots in Manufacturing
In part three in the series “The Art of the Possible: Manufacturing,” let’s explore use cases Chatbots and AI for manufacturing.
The manufacturing industry is well-positioned to take advantage of AI enabled chatbot functionality. According to a recent Salesforce “State of Service” report, 24% of manufacturing customer service professionals currently use AI chatbots with 33% planning to use them in the next 18 months. The projected growth rate of AI chatbot use in the manufacturing industry over the next 18 months is 137%.
Coauthored by Sandeesh Phulkar
Ancient civilizations were very interested in predictions. If you read Greek and Roman mythologies, you may remember there were people called oracles who were blessed with the power of prophecy. People offered sacrifices to the gods so that the gods could speak through these divine individuals. Kings would make decisions based on what they were told by oracles. Oracles made predictions and people listened to them.
It’s a word we hear all the time with Einstein Analytics. Key decision makers can perform granular analysis of data through Einstein Analytics’ easy to use dashboards to derive actionable insights.
Are you focusing your attention on new opportunities? Or keeping focus on current clients to see if there are additional opportunities there?
When you finalize a deal with a client and are looking for new business, it is common for sales professionals to dust off their hands of the prior project and start fresh with new companies. When you are brainstorming on how to fill the gap, did you know that it is more affordable to dig into your current clientele and see what challenges you may be able to help them with rather than jumping in with a new customer?
It often times costs 10 times more to acquire a new client than it does to sell to an existing client.
But, selling more to an existing customer can be difficult without the right strategy and tools.