Wave6 Insights

Chemical spills, falls, fires, equipment accidents; this is something that manufacturers try to avoid every day. Employee safety and compliance is a top priority for manufacturers. They are continuously striving to implement greater safety measures to ensure their working environment is safe, productive and compliant. Introducing the Salesforce platform into the mix is the first step in reducing risk, maximizing quality and achieving compliance for your organization. Salesforce is best in class when it comes to addressing these topics and customizing the perfect solutions for your organization. 

With the rapid advancements we are seeing in the world of technology, manufacturing industries are experiencing great pressure in reshaping the way business in done. While these advancements are exciting and useful for manufacturers, too often we are see challenges with business processes that create unnecessary disruption throughout companies. From order management issues to inaccurate forecasting to basic communication challenges, manufacturers are faced with these far-reaching, disruptive experiences for departments and customers alike.

Since arriving on the scene, many of our clients have asked "Why Manufacturing Cloud?" For new Salesforce Manufacturing customers, the answer is easy ... "Why Not?". The tool is robust, gives a lot of great features out of the box and is a great well-rounded tool to impact many areas of manufacturing.  For existing clients, who have been on Salesforce for years, the question becomes "What additional benefits can Manufacturing cloud provide?". Let's dig in!

For decades, manufacturing companies have struggled through the cumbersome processes of configuring, pricing and quoting product.

Due to its overwhelming complexity, companies have historically accepted these inefficiencies due to familiarity and the seemingly daunting tasks of re-engineering and change management.

Salesforce CPQ offers the simplicity and acceleration companies need to keep pace with the digital race to create system efficiencies, deliver transparency, and realize significant ROI. 

The Role of Einstein Bots in Manufacturing

In part three in the series “The Art of the Possible: Manufacturing,” let’s explore use cases Chatbots and AI for manufacturing.

The manufacturing industry is well-positioned to take advantage of AI enabled chatbot functionality. According to a recent Salesforce “State of Service” report, 24% of manufacturing customer service professionals currently use AI chatbots with 33% planning to use them in the next 18 months. The projected growth rate of AI chatbot use in the manufacturing industry over the next 18 months is 137%.