Wave6 Insights

The Role of Einstein Bots in Manufacturing

In part three in the series “The Art of the Possible: Manufacturing,” let’s explore use cases Chatbots and AI for manufacturing.

The manufacturing industry is well-positioned to take advantage of AI enabled chatbot functionality. According to a recent Salesforce “State of Service” report, 24% of manufacturing customer service professionals currently use AI chatbots with 33% planning to use them in the next 18 months. The projected growth rate of AI chatbot use in the manufacturing industry over the next 18 months is 137%.

As a Salesforce partner, we have the pleasure to discuss this with our clients nearly every day. With the recent release of Manufacturing Cloud, let’s take a closer look at how Salesforce is aligning the platform to this vertical and how we are overlaying our expertise from years of delivering to the same vertical.

Serving both large and small manufacturing companies has been a core focus for us at Wave6. Located in the heart of the country, Wave6 has always focused on manufacturing and the power of the Salesforce platform. Our capabilities can be categorized into 6 offering sets which include assets we have built for our customers along the way:

• Advanced Partner Relationship Management
• Advanced Analytics
• Parts and Service Automation
• Robotic Process Automation
• Value Assurance

Let’s continue our look at the art of the possible in Manufacturing Analytics using the Einstein platform. Combining key elements of EA with Sales Cloud has enabled us to rethink forecasting and make it relevant to manufacturers. In part two in the series “The Art of the Possible: Manufacturing,” let’s explore use cases we have developed on the Einstein Analytics platform around revenue forecasting/ realization and demand planning.

As a Salesforce partner, we get the pleasure to discuss this with our clients nearly every day. With the recent release of Manufacturing Cloud, let’s take a closer look at how Salesforce is aligning the platform to this vertical and how we are overlaying our expertise from years of delivering to the same vertical.