The Role of Einstein Bots in Manufacturing
In part three in the series “The Art of the Possible: Manufacturing,” let’s explore use cases Chatbots and AI for manufacturing.
The manufacturing industry is well-positioned to take advantage of AI enabled chatbot functionality. According to a recent Salesforce “State of Service” report, 24% of manufacturing customer service professionals currently use AI chatbots with 33% planning to use them in the next 18 months. The projected growth rate of AI chatbot use in the manufacturing industry over the next 18 months is 137%.