Wave6 Blog | Molly Redenbaugh

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Molly Redenbaugh

5x Certified Experience & Process Expert │ 3x Salesforce Certified | CX & EX Strategist │ Experience Transformation Visionary │ Digital Experience Expert │ Driving Customer Centricity │ Delivering Employee Experiences

Recent Posts

The Bedazzling of Freight Tech

Posted by Molly Redenbaugh on Apr 12, 2021 11:11:00 AM

Supply chain has owned the spotlight since COVID brought it to its knees. It was a global supply chain hit which exposed how fragmented the engine that runs our economy truly is. An exposure we are still fighting to recover from. If you’ve grown up in Supply Chain, this isn’t new information, it’s always been this way. Maybe you’ve started your second or third career in supply chain and are still processing the exquisite intricacies.

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Topics: data driven, logistics, transportation, supply chain

Diving into Salesforce Manufacturing Cloud

Posted by Molly Redenbaugh on Apr 1, 2021 8:45:00 AM

Since arriving on the scene, many of our clients have asked "Why Manufacturing Cloud?" For new Salesforce Manufacturing customers, the answer is easy ... "Why Not?". The tool is robust, gives a lot of great features out of the box and is a great well-rounded tool to impact many areas of manufacturing.  For existing clients, who have been on Salesforce for years, the question becomes "What additional benefits can Manufacturing cloud provide?". Let's dig in!

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Topics: Salesforce Community Cloud, Manufacturing Cloud, Wave6

Why your customer's experience matters more than a C-SAT score

Posted by Molly Redenbaugh on Sep 16, 2020 10:48:37 AM

Now, more than ever, it seems the world wants to know what customers are thinking. Maybe this increased interest in customer perspective is a result of limited human interaction in our COVID-dominated world? Maybe the trendy topic of customer experience is finally being taken seriously? (Hey, a girl can hope!) Regardless of the reason, a recent spike in conversations regarding surveying customers has me wondering. Why, in our world of big data and digital transformation, is this antiquated method of data collection still the “be all, end all” for the voice of the customer.

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Topics: Wave6, Process Management, Customer Experience, Change Management, csat

Guided Selling for Manufacturing with Salesforce CPQ

Posted by Molly Redenbaugh on Jul 30, 2020 9:15:19 AM


For decades, manufacturing companies have struggled through the cumbersome processes of configuring, pricing and quoting product.

Due to its overwhelming complexity, companies have historically accepted these inefficiencies due to familiarity and the seemingly daunting tasks of re-engineering and change management.

Salesforce CPQ offers the simplicity and acceleration companies need to keep pace with the digital race to create system efficiencies, deliver transparency, and realize significant ROI. 

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Topics: Manufacturing Cloud, Steelbrick, Wave6, Salesforce CPQ, Guided Selling, Configure, Price, Quote, CPQ

Optimizing your virtual worklife

Posted by Molly Redenbaugh on Apr 6, 2020 10:16:12 AM


Working remotely is a way of life for the team at Wave6. With much of the world adapting to this "new" normal, we asked our experts to provide you with best practices for virtual teaming. Additionally, hear the team's key tips for working remotely to make the most of your day.

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Topics: Work from Home, virtual teaming

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