Salesforce Org Merge and Integration Services | Wave6 Services

Wave6 Insights

Salesforce Tips and Resources

Recent Posts

Uncovering Insights from Salesforce EDA Model with Einstein Analytics

Posted by Kathryn Baker-Parks on Feb 10, 2020 10:19:46 AM


Salesforce’s Educational Data Model (“EDA”) is an innovative and flexible architecture that gives educational institutions from K-12 to higher education a way to capture a 360-degree view of their students. With EDA, institutions can easily view the relationships that students have with faculty, staff, academic advisors, family members, and even memberships with academic departments and student organizations. It’s truly an innovative data architecture built on the Salesforce platform designed to facilitate a Connected Campus.

Read More

Topics: CRM system, Salesforce Analytics Cloud, Higher Education, Salesforce Einstein Analytics, Education Cloud, Salesforce Educational Model, EDA

The art of the possible: Manufacturing Chatbots

Posted by Kathryn Baker-Parks on Dec 9, 2019 2:29:53 PM

The Role of Einstein Bots in Manufacturing

In part three in the series “The Art of the Possible: Manufacturing,” let’s explore use cases Chatbots and AI for manufacturing.

The manufacturing industry is well-positioned to take advantage of AI enabled chatbot functionality. According to a recent Salesforce “State of Service” report, 24% of manufacturing customer service professionals currently use AI chatbots with 33% planning to use them in the next 18 months. The projected growth rate of AI chatbot use in the manufacturing industry over the next 18 months is 137%.

Read More

Topics: Salesforce Analytics Cloud, Salesforce Einstein Analytics, Manufacturing Cloud, Chatbot