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Salesforce Tips and Resources

Optimizing your virtual worklife

Posted by Molly Redenbaugh on Apr 6, 2020 10:16:12 AM


Working remotely is a way of life for the team at Wave6. With much of the world adapting to this "new" normal, we asked our experts to provide you with best practices for virtual teaming. Additionally, hear the team's key tips for working remotely to make the most of your day.

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Topics: Work from Home, virtual teaming

Uncovering Insights from Salesforce EDA Model with Einstein Analytics

Posted by Kathryn Baker-Parks on Feb 10, 2020 10:19:46 AM


Salesforce’s Educational Data Model (“EDA”) is an innovative and flexible architecture that gives educational institutions from K-12 to higher education a way to capture a 360-degree view of their students. With EDA, institutions can easily view the relationships that students have with faculty, staff, academic advisors, family members, and even memberships with academic departments and student organizations. It’s truly an innovative data architecture built on the Salesforce platform designed to facilitate a Connected Campus.

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Topics: CRM system, Salesforce Analytics Cloud, Higher Education, Salesforce Einstein Analytics, Education Cloud, Salesforce Educational Model, EDA

The art of the possible: Manufacturing Chatbots

Posted by Kathryn Baker-Parks on Dec 9, 2019 2:29:53 PM

The Role of Einstein Bots in Manufacturing

In part three in the series “The Art of the Possible: Manufacturing,” let’s explore use cases Chatbots and AI for manufacturing.

The manufacturing industry is well-positioned to take advantage of AI enabled chatbot functionality. According to a recent Salesforce “State of Service” report, 24% of manufacturing customer service professionals currently use AI chatbots with 33% planning to use them in the next 18 months. The projected growth rate of AI chatbot use in the manufacturing industry over the next 18 months is 137%.

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Topics: Salesforce Analytics Cloud, Salesforce Einstein Analytics, Manufacturing Cloud, Chatbot

The art of the possible: Manufacturing Analytics

Posted by Rich Rivara on Nov 21, 2019 11:34:06 AM


As a Salesforce partner, we have the pleasure to discuss this with our clients nearly every day. With the recent release of Manufacturing Cloud, let’s take a closer look at how Salesforce is aligning the platform to this vertical and how we are overlaying our expertise from years of delivering to the same vertical.

Serving both large and small manufacturing companies has been a core focus for us at Wave6. Located in the heart of the country, Wave6 has always focused on manufacturing and the power of the Salesforce platform. Our capabilities can be categorized into 6 offering sets which include assets we have built for our customers along the way:

  • Advanced Partner Relationship Management
  • Advanced Analytics
  • Parts and Service Automation
  • Robotic Process Automation
  • Value Assurance

Let’s continue our look at the art of the possible in Manufacturing Analytics using the Einstein platform. Combining key elements of EA with Sales Cloud has enabled us to rethink forecasting and make it relevant to manufacturers. In part two in the series “The Art of the Possible: Manufacturing,” let’s explore use cases we have developed on the Einstein Analytics platform around revenue forecasting/ realization and demand planning.

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Topics: CRM system, Salesforce Tools, Salesforce Einstein Analytics, Manufacturing Cloud

The art of the possible: Manufacturing

Posted by Rich Rivara on Oct 3, 2019 12:29:57 PM


As a Salesforce partner, we get the pleasure to discuss this with our clients nearly every day. With the recent release of Manufacturing Cloud, let’s take a closer look at how Salesforce is aligning the platform to this vertical and how we are overlaying our expertise from years of delivering to the same vertical.

Read More

Topics: CRM system, Salesforce Tools, Manufacturing Cloud, Partner Relationship Management (PRM)