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The art of the possible: Manufacturing Chatbots

Posted by Kathryn Baker-Parks on Dec 9, 2019 2:29:53 PM

The Role of Einstein Bots in Manufacturing

In part three in the series “The Art of the Possible: Manufacturing,” let’s explore use cases Chatbots and AI for manufacturing.

The manufacturing industry is well-positioned to take advantage of AI enabled chatbot functionality. According to a recent Salesforce “State of Service” report, 24% of manufacturing customer service professionals currently use AI chatbots with 33% planning to use them in the next 18 months. The projected growth rate of AI chatbot use in the manufacturing industry over the next 18 months is 137%.

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Topics: Salesforce Analytics Cloud, Salesforce Einstein Analytics, Manufacturing Cloud, Chatbot

The art of the possible: Manufacturing Analytics

Posted by Rich Rivara on Nov 21, 2019 11:34:06 AM


As a Salesforce partner, we have the pleasure to discuss this with our clients nearly every day. With the recent release of Manufacturing Cloud, let’s take a closer look at how Salesforce is aligning the platform to this vertical and how we are overlaying our expertise from years of delivering to the same vertical.

Serving both large and small manufacturing companies has been a core focus for us at Wave6. Located in the heart of the country, Wave6 has always focused on manufacturing and the power of the Salesforce platform. Our capabilities can be categorized into 6 offering sets which include assets we have built for our customers along the way:

  • Advanced Partner Relationship Management
  • Advanced Analytics
  • Parts and Service Automation
  • Robotic Process Automation
  • Value Assurance

Let’s continue our look at the art of the possible in Manufacturing Analytics using the Einstein platform. Combining key elements of EA with Sales Cloud has enabled us to rethink forecasting and make it relevant to manufacturers. In part two in the series “The Art of the Possible: Manufacturing,” let’s explore use cases we have developed on the Einstein Analytics platform around revenue forecasting/ realization and demand planning.

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Topics: CRM system, Salesforce Tools, Salesforce Einstein Analytics, Manufacturing Cloud

The art of the possible: Manufacturing

Posted by Rich Rivara on Oct 3, 2019 12:29:57 PM


As a Salesforce partner, we get the pleasure to discuss this with our clients nearly every day. With the recent release of Manufacturing Cloud, let’s take a closer look at how Salesforce is aligning the platform to this vertical and how we are overlaying our expertise from years of delivering to the same vertical.

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Topics: CRM system, Salesforce Tools, Manufacturing Cloud, Partner Relationship Management (PRM)

Predicting Outcomes with Salesforce Einstein Analytics and Einstein Discovery 

Posted by Wave6 Blog Team on Jan 31, 2019 12:00:41 PM

Coauthored by Sandeesh Phulkar

Ancient civilizations were very interested in predictions. If you read Greek and Roman mythologies, you may remember there were people called oracles who were blessed with the power of prophecy. People offered sacrifices to the gods so that the gods could speak through these divine individuals. Kings would make decisions based on what they were told by oracles. Oracles made predictions and people listened to them.

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Topics: Salesforce Analytics Cloud, Salesforce Einstein Analytics

Einstein Analytics Dataset Creation Leveraging Analytics External Data API

Posted by Sandeesh Phulkar on Mar 15, 2018 11:29:41 AM

Granularity

It’s a word we hear all the time with Einstein Analytics. Key decision makers can perform granular analysis of data through Einstein Analytics’ easy to use dashboards to derive actionable insights.

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Topics: Salesforce Analytics Cloud, Salesforce Wave Analytics, Salesforce Einstein Analytics